Shipping policy

DialxCollection Shipping Policy

Last updated: August 2026

📦 Processing Time

All orders are processed within 1–2 business days after order confirmation. Once your order is confirmed, our team picks, packs, and dispatches it as quickly as possible. You will receive a confirmation message on your provided contact number when your order is on its way.

🚚 Delivery Timeline

We deliver across Pakistan in 3–5 business days from the date of dispatch. Please note that delivery times may vary slightly depending on your city or area:

  • Major cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad): 3–4 business days
  • Other cities and towns: 4–5 business days
  • Remote areas: Up to 7 business days

Business days are Monday through Saturday, excluding public holidays.

🇵🇰 Delivery Areas

We deliver Pakistan-wide — from major metropolitan cities to smaller towns and rural areas. If you're unsure whether we deliver to your location, please contact us before placing your order.

🆓 Shipping Cost

Shipping is completely FREE on all orders across Pakistan. No minimum order value is required. The price you see is the price you pay — nothing extra at checkout or at delivery.

💵 Cash on Delivery (COD)

We offer Cash on Delivery as our payment method, so you don't pay anything upfront. Here's how it works:

  1. Place your order and confirm it via our website.
  2. Our team will call or message you to verify your order details and delivery address.
  3. Your order is dispatched and delivered to your doorstep.
  4. Pay the exact amount shown on your order to the courier at the time of delivery.
  5. Please have the exact amount ready as couriers may not always carry change.

Important: If you are not available at the time of delivery, the courier will attempt delivery again. After 2–3 failed attempts, the order may be returned and you may be asked to re-order.

📍 Order Tracking

Once your order is dispatched, you will receive a tracking number via SMS or WhatsApp. You can use this tracking number to check the status of your delivery through our courier partner's website.

If you have not received tracking information within 2 business days of your order confirmation, please contact us using the details below.

⚠️ Delays & Missed Deliveries

While we strive to deliver within the estimated timeframe, delays can sometimes occur due to:

  • High order volume during sales or festive seasons
  • Weather conditions or unforeseen circumstances
  • Incorrect or incomplete delivery address

To avoid delays, please make sure your delivery address and phone number are accurate when placing your order. If your order is significantly delayed, reach out to us and we'll investigate right away.

❓ Need Help?

If you have any questions about your order or delivery, we're here to help:

  • WhatsApp: +92 328 1517170
  • Email: dialxcollection@gmail.com

Our team typically responds within a few hours during business hours (Mon–Sat, 9 AM – 9 PM PKT).